At this time, customers can only view their backed up Orders within the Rewind Vault (individually). We are currently working on the ability to rewind/restore this item as well, and intend to implement it for our customers in the near future. 

To view your backed up Orders from your Rewind Vault, complete the following steps:

1. You can locate the Order you're looking for either by searching it (by name, SKU, key words, etc.) in the Search bar, or by filtering the results by selecting Order.

As you'll see, the Order filter tag will now be highlighted and move to the front of the filter tag list. The results will now only display your Orders. You can choose to further narrow down the search further by using the Search bar, if desired.

3. To expand on the details of that Order, click on the '+' sign.

4. By default, you will now be able to view that Order's name, Status, Order Source, and the time it was either added, updated, restored, or removed to/from the shop and Rewind Vault. 

To view the actual backed up versions of that Order, click on 'View Versions'.

5. Here, you will see the current/active version of the Order on the left-hand side of the page, which can then be compared to whichever version of the Order you select. 

You can also scroll through and view other saved versions of the Order under Versions, on the right of the page.


How often will my Orders be backed up?

We will automatically backup Order changes each night during your store's daily automated backup at 12am local time for all customers.

Customers on our New Business plan and higher will also have Order changes saved in real-time, as well as the ability to kick off a manual backup of their whole store whenever needed.

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