At this time, store owners can only view their backed up Customers from within their Rewind Vault. We are currently working on incorporating its rewind feature, and intend to implement it for our customers in the near future. 

*In the meantime, if you need to rewind your Customers - individually, multiple, or all at once (in bulk) - please contact us directly at, as we can perform this task from our end, at your request. 

To view your backed up Customers from your Rewind Vault, complete the following steps:

1. You can locate the Customer you're looking for either by searching it (by name, key words, etc.) in the Search bar, or by filtering the results by selecting Customer.

As you'll see, the Customer filter tag will now be highlighted and move to the front of the filter tag list. The results will now only display your Customers. You can choose to further narrow down the search further by using the Search bar, if desired.

3. To expand on the details of that Customer, click on the '+' sign.

4. By default, you will now be able to view that Customer's name, email, and what time they were either added, updated, restored, or removed to/from the shop and Rewind Vault. 

To view the actual backed up versions of that Customer, click on 'View Versions'.

5. Here, you will see the current/active version of the Customer on the left-hand side of the page, which can then be compared side-by-side to whichever version of the Customer you select. 

You can sort through and choose other saved versions of this Customer by going under Versions, on the right of the page.

If you need to know any other details about the Customer that is not currently shown in the UI, contact us at and we can provide you this additional information.


How often will my Customers be backed up?

On all plans, we will automatically backup Customer changes each night during your store's daily automated backup at 12am local time.

For those on our New Business plan and higher, changes to Customers will also be saved in real-time. Additionally, you can also kick off a manual store backup whenever needed.

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