It can take anywhere from a few minutes to a few hours to backup your BigCommerce store. Here are the most common factors that affect your backup times:
- Your BigCommerce plan. This is the biggest factor that determines how long it will take to backup your store. Stores on larger BigCommerce plans allow us to request data from BigCommerce very quickly. Stores on smaller BigCommerce plans have a lower limit, which limits the amount of data we can request from BigCommerce.
- The number of items in your store.
- The complexity and size of the items in your store.
If your BigCommerce backup is taking more than a few hours, contact us at email@example.com and we can look into it for you.