Why pick Rewind?
Written by Mike Potter
Updated over a week ago
Although platforms such as Shopify and BigCommerce back up the data of their customers, it is not available to the public. This can make the retrieval of data in the event of its loss problematic, and often times result in hours' - even days' - worth of manual restoration on the customer's part.
Rewind has become the leading backup company available for both Shopify and BigCommerce. Customers not only have direct access to their backed up data, they can also restore it right back into their store in the event that anything goes wrong or changes need to be made - within minutes, and all with just a few clicks of a button!
With affordable and competitive subscriptions and pricing, we've backed up over 127 million items for thousands of stores, including some of Shopify's and BigCommerce's largest shops. We've been in business for nearly two years, and in that time have acquired not only 300+ 5-star reviews from customers, but a perfect 5/5 rating in both the Shopify and BigCommerce App Stores.
But for our team, it's more than that. We're a group highly dedicated to the satisfaction and well-being of our customers and their data. We're people who have been on the other side and have first-hand experience of what it feels like to suddenly lose countless hours' worth of information. We aim to provide a safe and secure platform to ensure that this same inconvenience doesn't occur for others, because we know how frustrating and time-consuming it can be.
We also understand that the best companies don't thrive on their product alone, but also rely on the strength of their customer service. We're obsessed with making sure our customers not only feel heard, but that they know they are our top priority. We never hesitate to drop everything we're doing in order to help a customer in the midst of an emergency, and we never give up on a task until it's resolved. If something is beyond our capabilities to directly help with, we will still try to find any and every measure we can to be of assistance to you.
Importantly, we are always working to improve the product and make it even better. We live for the feedback our customers provide to us, whether it's raving reviews or constructive suggestions on what to add or what to improve. If there's an aspect of Rewind that we don't provide that you wish to have available to you, come tell us! We are always adding to our list of things to work on including within Rewind.
Ultimately, our customers' satisfaction, and the protection of their data, is our top goal.
For any inquiries, concerns, or if you simply wish to discuss Rewind in further detail, please don't hesitate to let us know - we're always here and happy to help! :)