HELP! I've accidentally deleted/damaged items - how do I get them back?
Written by Kaleigh Harley
Updated over a week ago
So long as the Rewind app was already installed (and had at least one backup run) before your items were lost and/or damaged, it's an easy fix to get them back.
Rewind offers the option to rewind by version for singular items, or by date/time for multiple items (bulk rewinds).
To recover lost data and restore it back to your site, simply complete the following steps:
To rewind a single item by version:
1. From your Rewind Home Page, in the Rewind Vault section, select "Enter the Rewind Vault". This will take you to the part of the Vault that deals with rewinding items one by one.
2. Select which type of item you would like to rewind (i.e. Products, Orders, Pages, etc.). *Note: For this example, I will select "Products".
3. Locate your item from the list. This can also be done by using the Search bar and entering in a key word(s).
4. To the far right-hand of the desired item, click "Versions".
5. Use the right and left scroll arrows to locate the specific version you would like to rewind for this item.
6. At the bottom of the desired version, select "Rewind [Item]" (i.e. "Rewind Product", "Rewind Saved Customer Search", etc.).
The selected version of this singular item will now be restored to your store.
To rewind multiple items by date/time:
1. From your Rewind Home Page, in the Rewind Vault section, select "Enter Store Rewind". This will take you to the part of the Vault that deals with rewinding your entire store (or selected bulk items) to a specific date and time.
2. Select the bulk items you wish to rewind. *Note: For this example, I wish to rewind my entire store, so I am selecting everything.
3. In the text box next to the calendar icon, select the date you would like to rewind back to.
4. In the text box next to the clock icon, select the time you would like to rewind back to on the selected date chosen.
5. At the bottom of the page, click "Rewind Store".
The selected bulk item(s) from this date and time will now be restored to your store.