General FAQs and Billing

Got some questions about Rewind? We've provided the answers and additional information needed to start your first backup.

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36 articles in this collection
Written by Mike Potter and Kaleigh Harley
Frequently Asked Questions

I lost my data and then installed Rewind. Can it restore my lost data?

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Written by Kaleigh Harley
Updated over a week ago

Will my items ever be lost/deleted during a rewind?

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Written by Kaleigh Harley
Updated over a week ago

How can I leave a review for Rewind?

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Written by Kaleigh Harley
Updated over a week ago

Can I download my backups?

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Written by Kaleigh Harley
Updated over a week ago

What are Rewind's support SLAs for uptime and performance of the backup app?

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Written by Mike Potter
Updated over a week ago

If I restore Products from a backup, would they line up with previous Orders and have a Sales History associated with them?

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Written by Mike Potter
Updated over a week ago

Will Rewind slow down my site when it experiences bursts of traffic?

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Written by Mike Potter
Updated over a week ago

Does Rewind inform me once my backup is complete?

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Written by Kaleigh Harley
Updated over a week ago

My store qualifies for your Rewind Enterprise plan - why should I select this plan?

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Written by Mike Potter
Updated over a week ago

Does any part of Rewind touch the front end of the site?

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Written by Mike Potter
Updated over a week ago

How long will Rewind save my backed up data?

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Written by Mike Potter
Updated over a week ago

Can I still work on my store while it's being backed up?

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Written by Kaleigh Harley
Updated over a week ago

Does Rewind backup reports/analytics?

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Written by Mike Potter
Updated over a week ago

How can I disable the weekly emails I receive re: my Change Reports?

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Written by Mike Potter
Updated over a week ago

Does Rewind backup and restore other apps?

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Written by Mike Potter
Updated over a week ago

Does the real-time backup include changes to the actual code of the website, or just the product stuff?

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Written by Mike Potter
Updated over a week ago

If I restore products from a backup, will they have different long IDs?

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Written by Mike Potter
Updated over a week ago

How can I update the email address associated with my Rewind account?

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Written by Mike Potter
Updated over a week ago

Can I export the backed up data via .CSV from data collected in Rewind?

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Written by Mike Potter
Updated over a week ago

Can I "fast forward" my store after a rewind?

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Written by Mike Potter
Updated over a week ago