General FAQs & Billing

Got some questions about Rewind? We've provided the answers and additional information needed to start your first backup.

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All you need to know about the One-Time Plan

Members of our free, one-time plan can get info on how it works here
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Why pick Rewind?

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Updated over a week ago

What is your Partner Program?

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How/Where is the store data located? Is it encrypted?

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Do you offer a discount for non profits?

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What is the installation process like?

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Are the backups done in the cloud, local, or both?

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Is Rewind GDPR compliant?

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Will my items ever be lost/deleted during a rewind?

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Updated over a week ago

I lost my data and then installed Rewind. Can it restore my lost data?

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Updated over a week ago

Can I download my backups?

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What are Rewind's support SLAs for uptime and performance of the backup app?

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Updated over a week ago

How can I leave a review for Rewind?

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If I restore Products from a backup, would they line up with previous Orders and have a Sales History associated with them?

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Updated over a week ago

Will Rewind slow down my site when it experiences bursts of traffic?

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Does Rewind inform me once my backup is complete?

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My store qualifies for your Rewind Enterprise plan - why should I select this plan?

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Does any part of Rewind touch the front end of the site?

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Updated over a week ago

How long will Rewind save my backed up data?

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Can I still work on my store while it's being backed up?

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Updated over a week ago

Does Rewind backup reports/analytics?

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How can I disable the weekly emails I receive re: my Change Reports?

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Does Rewind backup and restore other apps?

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Does the real-time backup include changes to the actual code of the website, or just the product stuff?

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If I restore products from a backup, will they have different long IDs?

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How can I update the email address associated with my Rewind account?

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Updated over a week ago

Can I export the backed up data via .CSV from data collected in Rewind?

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Can I "fast forward" my store after a rewind?

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When does my free trial begin?

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How do I receive my Rewind bills each month?

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Are my Draft and Cancelled Orders included in my monthly Order count?

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Can I freely upgrade and/or downgrade my Rewind plan if needed?

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How do I update my billing information?

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I wish to use my free trial again - is this possible?

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Can I pay annually instead of monthly?

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How do I cancel my Rewind subscription?

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Updated over a week ago