What does Rewind backup for BigCommerce stores?

At this time, Rewind currently backs up the following items:

  • Products and Product Images
  • Product Variant Images
  • Options
  • Option Sets*
  • Product reviews
  • Categories
  • Category Images
  • Customers
  • Price Lists
  • BigCommerce Brands
  • Brand Images
  • Configurable fields
  • 301 Redirects
  • Blog Posts
  • Pages
  • Themes**
  • Gift Certificates

*At the moment we have only limited access to Shared Variant Options which means we cannot backup or restore options of this kind.

**For Themes, Rewind can automatically backup and rewind your store's Stencil Theme(s). We cannot backup your Blueprint Themes, however, as there is no API to access these Blueprint Templates.

For PRODUCTS, we backup the following aspects:

  • Product details
  • Product Images
  • Product Variants
  • Product Options
  • Modifiers
  • Videos (links to the video, not the source video)
  • Product-BasedComplex rules*
  • Option Sets
  • Custom fields
  • Bulk pricing rules

***Please Note: While we can currently backup and rewind Product-based Complex Rules, we're not able to rewind/restore Option Set Complex Rules, as BigCommerce doesn't provide that data via their API.***

Additionally, WHEN EDITING YOUR PRODUCTS IN BIGCOMMERCE: BigCommerce doesn't yet provide us all of the web-hooks necessary to be able to note all Product changes (specifically ones that are saved inline/automatically by BigCommerce), and so we strongly recommend clicking the "Save" button on your Product page periodically when updating/editing a Product.

This will ensure that ALL aspects of the Product are being saved by BigCommerce while you're working on it. This allows Rewind to properly back up those Product changes to your Vault.***

We can also restore Images in your Pages, Reviews, and Blog Posts if the link to its original source is still valid/intact. If the original source removes the Image(s) from their end, we will no longer be able to bring the Image(s) back in a rewind.

Lastly, at this time, due to BigCommerce's settings, rules, and API, Rewind does NOT yet backup and/or rewind: 

  • Store Settings
  • Third party Apps (and their data therein)
  •  Shipping data, or Metadata.
  • Product inventory
  • Option Set Complex Rules
  • Shared Variant Options
  • Theme customizations made in the Style Customization panel

 Please note that this is not a comprehensive list.