Welcome to the Rewind app!

Here, you can find your Vault, where store data and their backups can be viewed and restored in a rewind*.

*Note: At this time, you can only rewind Products from your end of the app - but all of the listed data (minus Orders) can be restored in a rewind by contacting us at help@rewind.io. We're working on incorporating the ability for you to perform multiple item, bulk, and full account rewinds from your end of the app - this will be available in the near future! 

At the top of the page, you can see the date and time that your last store backup took place:

If subscribed to a plan that allows for real-time and manual backups, you will also see that to the right of this, you can also perform a manual store backup by clicking the 'Backup Now' button.

From the Vault itself, you can view backed up data for all of the following items:

  1. Products
  2. Options
  3. Option Sets
  4. Orders
  5. Customers
  6. Categories
  7. Brands
  8. 301 Redirects
  9. Blog Posts
  10. Pages
  11. Themes
  12. Gift Certificates 

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1. Products

  • View all backed up versions for individual Products
  • Rewind (restore) individual Products to a previous version

*Should you wish to view the data of and/or rewind more than one - or all - of your Products, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Products.

***PLEASE NOTE: BigCommerce doesn't yet provide us all of the web-hooks necessary to be able to note all Product changes (specifically ones that are saved inline/automatically by BigCommerce), and so we strongly recommend clicking the "Save" button on your Product page periodically when updating/editing a Product. 

This will ensure that ALL aspects of the Product are being saved by BigCommerce while you're working on it, in the way Rewind needs in order to be able to properly back those Product changes up for you to your Vault.***

2. Options

  • View all backed up versions for individual Options

*Should you wish to view the data of and/or rewind your Options, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Options.

3. Option Sets

  • View all backed up versions for individual Option Sets

*Should you wish to view the data of and/or rewind your Option Sets, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Option Sets.

4. Orders

  • View all backed up versions for individual Orders

*Rewind cannot yet rewind/restore Orders. Should you wish to view the backed up data of more than one - or all - of your Orders, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing Orders.

4. Customers

  • View all backed up versions for individual Customers

*Should you wish to view the data of and/or rewind your Customers, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Customers.

5. Categories

  • View all backed up versions for individual Categories

*Should you wish to view the data of and/or rewind your Categories, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Categories.

6. Brands

  • View all backed up versions for individual Brands

*Should you wish to view the data of and/or rewind your Brands, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Brands.

7. 301 Redirects

  • View all backed up versions for individual Redirects

*Should you wish to view the data of and/or rewind more than one - or all - of your 301 Redirects, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding 301 Redirects.

8. Blog Posts

  • View all backed up versions for individual Blog Posts

*Should you wish to view the data of and/or rewind your Blog Posts, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Blog Posts.

9. Pages

  • View all backed up versions for individual Pages

*Should you wish to view the data of and/or rewind your Pages, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task.

Click here for instructions on viewing/rewinding Pages.

10. Themes

  • View all backed up versions for individual Themes

*Should you wish to view the data of and/or rewind your Themes, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task

*If your store is using Blueprint Themes, you will need to take a few manual steps in order for us to be able to access and back them up. 

Click here for instructions on viewing/rewinding Themes.

11. Gift Certificates

  • View all backed up versions for individual Gift Certificates

*Should you wish to view the data of and/or rewind your Gift Certificates, please contact us at help@rewind.io with this request, and we'd be happy to assist with completing this task

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